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Complaint management: The who, the how and the what to make your system successful
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Industry News
Thursday, May 28, 2015
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Consumer complaint management is a critical component of managing compliance risk in your business practice. Not only does the Consumer Financial Protection Bureau (CFPB) expect that you capture and address every complaint that comes across your desk, but it can also be a tool you can use to identify ways to improve your business operations. There has been confusion over the years, however, regarding CFPB’s specific expectations, the definition of complaint, and how to properly handle consumer complaints. Several industry experts got together at ALTA’s Business Strategies Conference to provide attendees with insights into the CFPB’s expectations and the lessons they have learned to make their consumer complaint management process successful.
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